Since our products are food items, we’re unable to accept returns for reasons of taste preference once a pack has been opened. However, your satisfaction matters to us, and we stand behind the quality of every order.
When we offer a replacement or refund
If you receive a damaged, leaking, expired, or incorrect product, please let us know within 7 days of delivery with a photo of the item and packaging. We’ll arrange a free replacement or a full refund, whichever you prefer.
How to raise a request
Email info@doxafoodsindia.com or call +91 73101 66000 with your order number and details of the issue. Our team will confirm the resolution within 24-48 hours.
Refund timelines
Approved refunds are processed back to your original payment method within 5-7 business days. For Cash on Delivery orders, refunds are issued via bank transfer or store credit.
