FAQS
Frequently asked questions
Everything you need to know about ordering, shipping, and our spices.
Orders & Payments
How do I place an order?
Browse our shop, add products to your cart, and check out securely with UPI, cards, net banking, or cash on delivery where available.
What payment methods do you accept?
We accept UPI, all major debit and credit cards, net banking, and popular wallets via Razorpay, along with cash on delivery on eligible pin codes.
Can I change or cancel my order after placing it?
Reach out to us at info@doxafoodsindia.com or call +91 73101 66000 as soon as possible. We can usually adjust or cancel an order before it is packed for dispatch.
Shipping & Delivery
Where do you ship?
We ship pan-India through Shiprocket-partnered courier services, reaching most pin codes within 4-7 business days.
Is delivery free?
Yes, delivery is free on all orders above ₹499. A flat shipping fee applies to smaller orders.
How can I track my order?
Once your order ships, you will receive a tracking link by email and SMS. You can also use the “Track order” link in our header at any time.
Product & Quality
Are your spices tested for purity?
Yes. Every batch is lab-tested for purity before packing, and we do not use fillers, artificial colours, or anti-caking agents.
How should I store my spices?
Keep pouches tightly sealed in a cool, dry place away from direct sunlight. For best aroma, use within 6 months of opening.
Do you offer bulk or wholesale pricing?
Yes, we work with restaurants, caterers, and retailers. Use the “Bulk & wholesale enquiry” link in our header or write to us with your requirement.
Returns & Refunds
What is your returns policy?
If a product arrives damaged, spoiled, or incorrect, contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.
How long do refunds take?
Approved refunds are processed within 5-7 business days to your original payment method.